Returns Policy

We hope that you are pleased with your purchase from our website, however, we do understand that occasionally you may want to return goods to us. You must call us on 01642 614174 or email us at sales@hhbathrooms.com to advise of any return`s, and our staff will notify you of the correct procedure to follow. Any items returned without prior notice,will not be refunded.

Returns Policy - Faulty Goods, Missing Parts.

Please check goods for missing parts or incorrect items received within 24 hours of receiving the delivery. This will make it easier for us to resolve any issues.

All goods sold on our website are fully covered by the manufacturers guarantee, and we will replace any faulty item ourselves within 28 days of purchase. Following this period, the manufacturers themselves, then offer technical advice and service for the warranty they provide. When goods are deemed to be faulty and the manufacturer cannot resolve them, we will refund the cost of the goods and delivery charge. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will then refund the postage cost.

Checking Goods For Damage and notifying H&H Bathrooms

If an item on a delivery is damaged, make a note of the damaged item on the delivery paperwork and contact  01642 614174 or email us at sales@hhbathrooms.com with the details.

Returns Policy - Changed Your Mind
The Distance Selling Regulations (D.S.R) entitle the customer  to a “cooling off” period of seven days from the date of purchase, so If you change your mind about the product when you receive it, and have notified us within the seven day period, you can return it at any time within 28 days for a refund of the product cost, less the original outgoing Postage.
Items specially ordered in (ie: the exclusive ROCA range or Furniture for example) is subject to restocking charge of 25% of the Recommended Retail Price of the product.
The reason for this restocking charge is due to the fact that the majority of the goods have to be ordered in from our suppliers ESPECIALLY FOR YOU, and they in turn charge us this fee when we return the goods.

PLEASE DO NOT WRITE OUR ADDRESS ALL OVER THE PRODUCT PACKAGING. We suggest that you take out carrier insurance because if the goods do not arrive in re-saleable condition no refund will be made.

NOTE: DO NOT FIT THE PRODUCT IF IT IS EASILY IDENTIFIABLE AS INCORRECT IN ANY WAY. The manufacturer will see fitting as the end user being satisfied with the finish and suitability. 

For returns please email us to arrange at: 01642 614174 or email us at sales@hhbathrooms.comThis returns policy does not affect your statutory rights.